While well-designed bus stops can improve a customer’s experience, poorly designed bus stops can decrease customer satisfaction, make transit less attractive to potential new customers and make waiting at stops unsafe for riders.
Each stop serves a unique location and provides access to a specific rider, yet many transit agencies do not pay sufficient attention to differing needs for a wide range of stop locations. Developing clear and practical bus stop design guidelines can provide the structure and process needed to improve overall transit system quality. Each stop requires certain key design elements to be safe, accessible, reliable and comfortable for passengers. As ridership at a given stop increases, agencies can install additional amenities that enhance the overall transit experience.